Gyan Post: A Special Mail Product by India Post

Gyan Post is a new affordable book delivery service by India Post. You can also read our guide on other services offered by India Post.

Salient Features

• Track & Trace Facility: Keep an eye on your shipment’s journey.
• Address-Specific Delivery: Ensures your package reaches the right hands.
• Receipt Given as Proof of Posting: Your official record of sending.
• Proof of Delivery with Recipient’s Signature (on request): Confirmation of successful delivery.
• Surface Mode Transmission: Efficient ground transport for your materials.
• Weight Limit: Ranges from 300 gms to 5 kg.
• Retail Booking Available: Easily book at post office counters.

Eligible Items

Gyan Post is perfect for sending books and materials prescribed for:

• Correspondence or regular academic courses.
• Recognized boards and universities.
• Competitive exams.
• Literature of social, cultural, or religious nature, as per law.

Conditions for Transmission

• No regular interval publications (e.g., magazines).
• The inscription “Gyan Post” is mandatory on the package.
• No commercial or advertisement content is allowed (only incidental mentions).
• The printer or publisher’s name must be included.
• No handwritten or photocopied content, except for permitted markings.
• Only invoices or bills specifically for the sent publications are allowed.
• The address of both the sender and receiver is mandatory.
• All items are subject to inspection.
• Non-compliance will result in the item being treated as an India Post Parcel with a double deficiency charge.
• No personal letters are allowed.

Weight & Dimensions

Weight:

• Minimum: 300 gms
• Maximum: 5 kg

Dimensions:

Roll Form:

• Max: Length = 800 mm; Length + 2 * Diameter = 1000 mm
• Min: One side $\ge$ 100 mm; Length + 2 * Diameter $\ge$ 170 mm

Other Form:

• Max: 600 × 300 × 300 mm
• Min: 140 × 90 mm (±2 mm tolerance)

Packaging: Items must be unsealed/loose or in an envelope that allows inspection.

Rate of Postage

Value-Added Services

The following services are available on request, with applicable fees:

• Registration
• Proof of Delivery
• Insurance

Booking Procedure

Presentation:

• Present your item at the POS counter with complete sender and receiver details (including PIN).
• Counter personnel will check for compliance.

Language:

• Regional languages are accepted, but details will be entered in English in the system.

Payment:

• Postage plus any optional service fees will be collected.

Receipts:

• You’ll receive a two-part receipt: one for your records and one pasted on the item.
• Only official stationery with the Department logo is used.

Proof of Delivery:

• Sender must pay the fee and attach a filled form marked “proof of delivery due.”

Transmission

All Gyan Post items are transmitted as Parcel Post. A registered item barcode is used for tracking purposes.

Delivery Procedure

(A) Receiving at Delivery Office:

• A physical check of the bag and items is conducted.
• The system is updated by scanning the Bag ID and item barcodes.

(B) Issuance to Postman:

• Items invoiced beat-wise.
• The postman receives a delivery manifest.

(C) Delivery to Addressee:

• The signature of the receiver is taken upon delivery.
• A mobile app is used for digital signatures where available.

(D) Window Delivery:

• Items can also be collected at the post office window upon satisfactory proof of identity.

Return & Undelivered Items

• Returned items are recorded by the PA (Postal Assistant).
• Proof of Delivery is retained and verified.
• If the POD is lost, a certificate is issued free by the Postmaster after verification.

Record Maintenance

Booking Office:

• Detailed Transaction Report
• Bag Manifest
• All documents are verified by the Supervisor/Postmaster.

Delivery Office Records:

• Gyan Post Abstract
• Delivery Manifest
• Postman Performance Report
• Bag Schedules
• Manifest of items dispatched/received

Undelivered & Refused Items

Items that are unclaimed, refused, or otherwise undeliverable are:

• Put into deposit.
• Redirected or returned to the sender.
• If the sender is untraceable, they are sent to the RLO (Returned Letter Office) with a proper list.

Supervisor’s Role

• Verifies all documents (both at booking and delivery).
• Ensures records and processes are followed correctly.
• Accountable for overall branch operations.