India Post IT 2.0: Modernizing Postal Services Digitally

• 🟦 1. Overview of IT 2.0

Objective: To modernize and digitize the Department of Posts using the latest technologies.
Mission: To improve customer experience, service quality, and operational efficiency through digital transformation.

• Technology Architecture: Uses Cloud Computing, Artificial Intelligence (AI), and Machine Learning.
• Operations: Improved Post Office, Mail Office, and Account Office operations.
• Data Transition: Migration from IT 1.0 to IT 2.0 using Unified Data Centre and Disaster Recovery setup.
• Digital Approach: Enhancing services through digital solutions.
• Focus: Business success and customer-centric approach.
• Goal: Intelligent, automated, and scalable postal services across India.

🟦 2. Salient Features of IT 2.0

🔹 A. Identity and Access Management (IDAM)

• Single login for web applications.
• Role-based access for security.
• TOTP-based secure login.
• Device registration for trusted access.
• Simplified mapping of post-user roles.

🔹 B. Booking Solution – QUICK BOOK

• Multi-channel payment (QR code, OTP).
• API/SFTP-based booking.
• Auto-suggestion of services for international mail.
• Prohibited item alerts for each country.
• Pickup/drop-off options for retail and bulk.
• Sovereign Gold Bond booking at all post offices.
• EMO (Electronic Money Order) booking at branch level.
• Dynamic barcode generation.
• Unregistered Track service for ordinary articles.
• COD & insured articles authorized at booking.
• Saved address book, Pincode search, employee due payments.

🔹 C. Bagging

• Forward mail list generation.
• Mailbag scanning system.
• Missing bag reporting.
• Admin & PNOP sector-wise bag closing.

🔹 D. Delivery Module

• Dashboard for daily mail delivery.
• OTP-based article recall.
• Real-time delivery updates.
• Digital signature & QR payment for COD.
• Auto sorting/sequencing of articles.
• Delivery of EMO without print.
• Postman beat creation & returns made easy.
• Photo/location/OTP/Aadhaar-based delivery.
• Pickup from doorstep facility.

🔹 E. Treasury Module

• Day Begin and Day End cash handling.
• Stamp balance and advance tracking.
• Real-time reflection of cash transactions.
• Separate wallet for treasury.
• Manual voucher reports for division.
• Authorization of PO operations on holidays.
• Bulk stamp sales and IPO indenting.

🔹 F. Accounts (Sub-Accounts)

• BO/SO summaries.
• Error management.
• Transit item monitoring.
• Account bag receipt/closure in system.
• Cash Book and SO slip generation.

🔹 G. CRM (Customer Relationship Management)

• Online contract creation via portal or app.
• Bulk customer recharge facility.
• Dashboard for contract ID, bill, and balance.
• Individual and business partner registration.
• Unique customer ID system.

🔹 H. Service Desk

• Central complaint system.
• Raise complaints via app, portal, or any PO.

🔹 I. HR Module

• Leave management with restrictions during leave.
• Digital gradation list.
• IPR filing, NOC/Fitness certificate application.
• Claims tracking, absentee report, training updates.
• Maker/Checker concept in HR.
• No payroll sub-areas – simplified structure.

🔹 J. General Features

• Mapping of driver, carrier, schedule.
• MMS (Mail Motor Service) digitization.
• E-Post booking via app.
• LB (Letter Box) clearance confirmation.
• Chatbot ‘Megha’ for customer support.
• Biometric/PIN/pattern lock for app security.
• Customer tracking, registration, and contract via app.
• Pickup request, postage calculator, interest calculator.

🔹 K. Philately & Sorting MIS

• Online stamp store and My-Stamp design.
• PDA account management and modification.
• Philately dispatch based on standing instructions.
• Stamp release calendar on portal.

🔹 L. Inventory, Vigilance, Budget, Payroll

• Inventory: Receipt/supply of DDO cheque books.
• Vigilance: Online inspections, schedule creation, compliance tracking.
• Budget: Upload MEP/QEP, fund reallocation and surrender.
• Payroll: Employee pay tracking, Form 16 generation, transaction ID.

🔹 M. PAO Module

• Easy transfer entry, cash book verification.
• PFMS integration and objection handling.
• Cash account and compliance updates.

🔹 N. Other Features

• Online bank scroll upload.
• Reconciliation of transactions.
• Online Error Book and e-Bill search.

🔹 O. BCP & Employee Transfers

• BCP for all modules.
• Employees can apply for transfer (Rule 38/3) anytime.
• No approval needed from division to access portal.
• Transfer Card and schedule viewable online.

🔹 P. Exit Management

• Digital clearance and exit tracking for employees.